Nov 5, 2022
Tartan's Product Update- October 2022
Tartan's Product Update - October 2022
Business Delight-Integrate Tartan APIs on Multiple Products or Clients Seamlessly
Workflow: Access control with Roles and Permission
Now assign roles and permissions to multiple users within your organization.
Seamless segregation of data as per the roles assigned.
One admin can create a default and custom role if they wish to resell our dashboard and Tartan APIs to their customers.
A complete view of all information to the dashboard admin with priority support.
You can now give controlled access to as many users as you want in your organization.
Now you can also seamlessly resell Tartan APIs to your customers.
Tartan Wiki
All questions regarding Tartan APIs are now in one place.
Tartan Wiki has extensive FAQs and product overview right in the dashboard.
We attempted to solve this with an engineering-first approach. With this feature, we are already seeing a massive reduction in the back-and-forth queries with our customers.
Improved Analytics Function for better Customer Support
The analytics team has worked on to add some client system-related events along with notifications. This significantly helps us with better customer support and reconciliation with SLAs concerning client systems.
We can now get a complete picture of the user journeys and the integration of Tartan APIs with client systems.
This information is beneficial to our customers, even at the POC stages, to improvise the integration and user journeys.
Improvised UX
Our improved UX for the end-user of Tartan APIs results from having a solid analytics function in place with user experience studies.
With this design improvement, we are already witnessing over 18% improvement in end-users completing journeys.
With thorough research and understanding of our data, we figured a drop-off of our end users for various reasons, the primary reason being that around 20% of the end users forget their payroll credentials.
“Forgot the Password flow” has been integrated for three major payrolls, resulting in an 18% conversion metric.
Happy end-users = Happy customers
M2P building their Surrogate Platform using Tartan Verification APIs
Tartan has partnered with M2P Fintech, a Chennai-based financial infrastructure company, to roll out consent-driven payroll APIs to lenders.
This arrangement will enable partner banks and NBFCs to access comprehensive and fully encrypted data directly from payroll systems to automate Income and Employment verification, thus enabling lenders to issue loans and credit cards to New-to-Bank (NTB) customers.
